Sales & Refund Policy
Thank you for shopping at markeruniverse.com. We appreciate your business. We want to ensure you have a great experience while you’re exploring, evaluating and purchasing our products, whether you’re at the Marker Universe online store, or on the phone with our customer service representatives.
We happily offer returns or exchanges of unopened and unused product within 30 days of the original purchase date. Contact firstname.lastname@example.org or use our contact form to start your return or exchange process.
Once we receive your online or phone order, we'll provide you with an email confirmation. Your receipt of an order confirmation, however, does not signify Marker Universe’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Marker Universe reserves the right, at any time after receiving your order, to accept or decline your order for any reason. If Marker Universe cancels an order after you have already been billed, Marker Universe will refund the billed amount.
SHIPPING & DELIVERY
Orders will be processed in the order they are received. Please allow up to 5-10 business days for your order to be processed and shipped. Marker Universe will do its very best to ship your order within a reasonable amount of time from the purchase date. Please allow at least 3 - 5 days for arrival once shipped. Since the actual delivery of your order can be impacted by many events beyond Marker Universe’s control once it leaves our facilities, Marker Universe cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Marker Universe’s online store sells and ships products to end-user customers only. You may not purchase products at the Marker Universe online store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.
USA & CANADA ONLY
At this time, Marker Universe accepts orders from billing addresses within USA and Canada. Marker Universe will not ship purchased products to an address outside of these zones.
PRODUCT AVAILABILITY AND LIMITATIONS
There may be occasions when Marker Universe confirms your order but subsequently learns that it cannot supply the ordered product. In the event that we cannot supply a product you ordered, Marker Universe will cancel the order and refund your purchase in full.